Shipping & Warranty
Before processing orders, we may have to verify payment for some orders.
After receiving your order, we conduct quality control checks and testing in order to ensure product quality prior to shipment. The average processing time is approximately 3 business days. During Holidays processing times may take longer.
Your Raspberry Shake is actually built in Panama on a volcano!
After purchase, your product is custom built and undergoes a strict testing period to ensure quality and reliability, which takes around 2 weeks. The item will be shipped out, after this in accordance with INCOTERM DAP.
Shipping by DHL takes 2 weeks or less and EMS 1 to 3 months.
DO I HAVE TO PAY IMPORT TAX ON THE PRODUCTS?
All customs duties, taxes or tariffs and local taxes are the responsibility of the buyer. If a buyer chooses not to pay import duties and taxes, the product will be deemed “abandoned” and OSOP is under no obligation to issue a refund.
Thank you for your interest in the products and services of Raspberry Shake (a product line from OSOP S.A). This Limited Warranty applies to physical goods, and only for physical goods, purchased from Raspberry Shake and OSOP (the “Physical Goods”).
WHAT DOES THIS LIMITED WARRANTY COVER?
This Limited Warranty covers any defects in material or workmanship to the Raspberry Shake circuit board and geophone components, under normal use during the Warranty Period.
During the Warranty Period, OSOP, S.A. will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
WHAT WILL WE DO TO CORRECT PROBLEMS?
Raspberry Shake will either repair the Product at no charge, using new or refurbished replacement parts or replace it.
HOW LONG DOES THE COVERAGE LAST?
The Warranty Period for Physical Goods purchased from Raspberry Shake is 1 year from the date of purchase.
A replacement physical good or part assumes the remaining warranty of the original physical good or 1 year from the date of replacement or repair, whichever is longer.
WHAT DOES THIS LIMITED WARRANTY NOT COVER?
This Limited Warranty does not cover:
- Conditions, malfunctions or damage not resulting from defects in material or workmanship
- Replacement of stolen or vandalized equipment
- Damage for inconsistent electricity/ lightning. We recommend pairing each Raspberry Shake with an Uninterruptible Power Supply (UPS) for protection.
- Return shipping costs
- The Micro SD card – We recommend pairing each Raspberry Shake with a UPS for protection. This will significantly extend the life of the Micro SD card (SD cards generally fail when power is lost abruptly and the OS did not have the opportunity to shut down properly)
RETURN POLICY – WHAT DO YOU HAVE TO DO?
To obtain warranty service, you must first contact us to determine the problem and the most appropriate solution for you.
Please email us with any concerns.
You can email us anytime to: firstname.lastname@example.org